Refund and Returns Policy

Thank you for choosing Lestari Travel (“we”, “our”, “us”). This Refund and Returns Policy explains the terms under which refunds, cancellations, and changes may be requested for travel services booked through our website LestariTravel.com.

Please read this policy carefully before making any reservation.

1. General Policy

Travel services such as tour packages, transportation, accommodations, and other travel-related arrangements are subject to specific terms set by each service provider (e.g., hotels, airlines, local operators).
Therefore, all cancellations, changes, and refund requests must follow both:

  1. Lestari Travel’s internal policies, and

  2. The policies of our partnered service providers.

Some services may be non-refundable, while others may allow partial or full refunds depending on the provider’s rules.

2. Cancellation by Customer

If you wish to cancel a booking, you must notify us as soon as possible through our official contact channels.

Cancellation fees may apply depending on:

  • The type of travel package or service purchased

  • The cancellation deadline set by the service provider

  • The time remaining before departure

Late cancellations may result in no refund.

3. Refund Eligibility

You may be eligible for a refund if:

  • The service provider allows cancellation and refund

  • You cancel within the provider’s permitted timeframe

  • You have completed payment and can provide valid booking details

Refund amounts will depend on:

  • Supplier terms and conditions

  • Non-refundable components (e.g., certain tickets, reservation fees)

  • Administrative or processing fees charged by Lestari Travel

Important: Refunds will only be issued to the original method of payment.

4. Non-Refundable Services

Some services are classified as non-refundable, including but not limited to:

  • Promotional or discounted tour packages

  • Last-minute bookings

  • Tickets or reservations marked as non-refundable by providers

  • Third-party services with strict cancellation rules

These items cannot be refunded under any circumstances.

5. Changes and Rescheduling

Requests to modify or reschedule bookings are subject to availability and provider terms.
Additional charges may apply for:

  • Date changes

  • Name changes

  • Upgrades or service adjustments

We will assist you based on the options provided by our partners.

6. Cancellation by Lestari Travel

In rare cases where we must cancel a service due to operational or safety reasons, you will be offered one of the following:

  • A full refund, or

  • An alternative service or rescheduled date

If the cancellation is caused by factors outside our control (e.g., natural disasters, government regulations, flight issues), we will follow the refund policies of the respective service providers.

7. Refund Processing Time

Once approved, refunds are processed within:

  • 7–21 business days for domestic transactions

  • Up to 30 business days for international transactions

Delays may occur depending on the payment provider or bank.

8. No-Show Policy

If you fail to appear for a scheduled tour, trip, or service (“no-show”), refunds will not be provided.

9. Contact for Refund Requests

To request a refund or discuss cancellation terms, please contact us at:

Lestari Travel
Email: admin@lestaritravel.com

Please include your:

  • Full name

  • Booking ID

  • Proof of payment

  • Details of the request